USSD service journeys
Plan concise menus, input validation and session behaviour. Connect the journey to the necessary backend service through an appropriate provider.
Telecom & Engagement
USSD, SMS & Customer Engagement Solutions in Ghana
Reach people through channels that fit their everyday lives. We build USSD journeys, messaging integrations, notifications and engagement tools for organisations in Ghana.
Discuss your projectMake participation straightforward.
Different audiences need different ways to connect. USSD can support short, guided interactions on compatible mobile networks. SMS can deliver timely updates. Web and mobile experiences can bring richer information and participation together. The right combination depends on the audience and the task.
A clear message is only part of the experience. You also need to consider permission, delivery status, session limits, retries and what happens when someone needs help. We connect the channel to your underlying service so that communications reflect the real state of a request or activity.
What we can build together
A scope shaped around your needs.
Messaging and notifications
Integrate transaction or service updates, with recipient preferences, provider responses and failure handling considered in the design.
Audience participation
Build interactions for campaigns, voting, feedback or rewards, with clear rules and an operational view of the activity.
Planning your project
A useful first conversation.
Tell us who you need to reach, what action they should complete and the networks or channels involved. We discuss estimated usage, provider access, message approvals and how people will give or withdraw permission where applicable. Shortcode allocation, sender registration and network charges depend on the provider and arrangement.
How we approach the work
Clear steps. Shared understanding.
Design the interaction
Write a simple journey, including help, invalid input and interrupted sessions.
Connect the service
Integrate the chosen provider with your platform and agree how status updates are recorded.
Test the complete flow
Review messages and interactions in the available test environment and plan a controlled launch.
Before we begin.
Is a shortcode included automatically?
No. Shortcode availability, registration and commercial arrangements depend on the relevant provider and network. These dependencies should be confirmed as part of planning.
Can messages respond to activity in our system?
Yes, when the system can expose suitable events or APIs. We define which activities trigger a message, who receives it and how duplicate or failed notifications are handled.